Jira

To easily keep track of feature requests and bugs reported by your customers in Plain, you can connect your Jira workspace to Plain.

This lets you easily link a Jira issue to a thread, and ensures you’re always prompted to reply to a customer when their bug is fixed or feature request is shipped.

To do this, head to Settings → Jira integration (under the Integrations section) and connect your workspace.

Once you’ve linked your Jira workspace to Plain, you can create a Jira issue (or link an existing Jira issue) directly to a customer request in the sidebar on the right hand side of a thread – or by pressing the shortcut: i.

Once a Jira issue is linked, the thread will move back to Close the loop when the Jira issue is completed, canceled or deleted.