Roles + permissions

Plain offers flexible roles to help teams collaborate with the right level of access.

Whether you're handling daily support, working cross-functionally, or managing setup and billing, each role is tailored to common responsibilities in B2B support.

Available roles

Owner

• Full access to all settings and data

• Can manage billing, delete the workspace, and generate API keys

• Ideal for company founders or operations leads who oversee contracts and admin

Admin

• Access to everything in Plain except for billing and workspace deletion

• Can configure integrations, manage team settings, and oversee workflows

• Best suited for support leads, team managers, or platform owners

Support

• Can message customers and use all in-app support features

• Perfect for support agents, engineers, or anyone actively replying to customers

Viewer (Free)

• Can view all support requests and internal discussions

• Cannot send messages to customers via Plain

• Unlimited and completely free – ideal for teammates in product, engineering, legal, or sales who need visibility without participating in replies

Seat types and pricing

• Owner, Admin, and Support roles are paid seats

• Viewer seats are free and unlimited

Managing access

You can manage:

• Adding or removing users

• Changing someone’s role

• Viewing seat usage and billing details

All from Settings → Members for user management and Settings → Billing for subscription and seat management.