Overview

Plain's Help Center brings together everything your customers need into one fully integrated, branded experience. Powered by AI and tightly connected to your support workflows, it helps customers get unblocked fast, and gives your team the tools to scale great support as you grow.

What’s included

Ask AI

Let customers ask questions in their own words and get high-quality answers instantly, based on your knowledge base.

• Train the AI on your help articles

• Native to your Help Center, no extra tools or tabs

• Smart human handoff with full context when needed

• Logs every exchange so you can spot gaps and improve your documentation over time

Knowledge Base

Build a knowledge base to help your customers through an easy to use UI. Turn support answers into clear, reusable documentation with the help of AI.

• Create articles from a powerful WYSIWYG editor with support for structured formatting

• Generate articles from support requests

• Use AI to rewrite, expand, or clarify articles

• Choose whether content is public, private, or internal

• Keep your docs tidy with a drag-and-drop structure

Customer Inbox

A shared inbox for every customer to see, track, and respond to support requests – no matter how they got in touch.

• One view of all support threads across their company

• Submit new questions and follow up on existing ones

• View and reply to requests directly from the portal

• Fully integrated with Slack, email, Discord, and more

Requests submitted via the Help Center land in your team’s Plain inbox alongside other channels – no extra routing or setup required.