Keyboard shortcuts

Keyboard shortcuts within Plain make it really fast to help customers and stay in the flow.

This is the list of available keyboard shortcuts in Plain:

Global shortcuts:

• ⌘ + K - Open the command palette

• ? - The full list of available shortcuts​

On thread queues:

• F - Add filter

• / - Search for customers or threads

When viewing a thread:

• A - Assign the thread

• P - Change thread priority

• N - Add a note to a thread

• E - Mark a thread as Done

• Z - Snooze a thread

• ! - Mark customer as spam

• ⌘ + . - Show/hide queue

• ⌘ + / - Show/hide customer sidebar

• R - Focus composer to reply

• J/K - Next/Previous thread

• Esc - Go back to queue

• L - Add label

• I - Add linear issue​

When the composer is focused:

• ⌘ + Enter - Send message

• ⌘ + Shift + Enter - Send message and mark thread as done

• [ - Insert snippet

• Esc - Unfocus/blur composer