Keyboard shortcuts

Keyboard shortcuts within Plain make it really fast to help customers and stay in the flow.

This is the list of available keyboard shortcuts in Plain:

Global shortcuts

• ⌘ + K – Open the command palette

• ? – The full list of available shortcuts​

On thread queues

• F – Add filter

• / – Search for customers or threads

• V – Toggle display options

• ⇧ + click on a thread – Select multiple threads for bulk actions

When viewing a thread

• A – Assign the thread

• P – Change thread priority

• N – Add a note to a thread

• E – Mark a thread as Done

• Z – Snooze a thread

• ! – Mark customer as spam

• ⌘ + . – Show/hide queue

• ⌘ + / – Show/hide customer sidebar

• R – Focus composer to reply

• J / K – Next/Previous thread

• Esc – Go back to queue

• L – Add label

• I – Add linear issue

• W – Wait for customer

• O – Open in Slack

• D – Start discussion

• S – Change status

• V – Toggles display options

• X – Escalate thread​

When the composer is focused

• ⌘ + ⏎ – Send message

• ⌘ + ⇧ +⏎ – Send message and mark thread as done

• [ – Insert snippet

• Esc – Unfocus/blur composer

• ⌘ + U – Create snippet