Github

To easily keep track of feature requests and bugs reported by your customers in Plain, you can connect your GitHub repositories to Plain.

This lets you easily link a GitHub issue to a thread, and ensures you’re always prompted to reply to a customer when their bug is fixed or feature request is shipped.

To do this, head to Settings → GitHub integration (under the Integrations section) and connect your GitHub account.

After the repositories are connected, each user who wants to create or link GitHub issues must also authenticate their own GitHub account in Settings. We create and link issues on the user’s behalf, so individual authorization is required.

Once you’ve linked your GitHub account to Plain, you can create a GitHub issue (or link an existing GitHub issue) directly to a customer request in the sidebar on the right-hand side of a thread – or by pressing the shortcut: i.

Once a GitHub issue is linked, the thread will move back to Close the loop when the GitHub issue is closed.

Once you connect your GitHub account and start linking issues to customer requests, you can access the Product insights page in Plain – where you get a ranked view of your top customer requests from GitHub directly in Plain. You can also dig into each request to understand which customers requested each feature, the tier breakdown of these customers, and when the request was initially made.