Tenants

In Plain, in addition to company support, you can also organise your customers to mirror how your product is structured.

For example, if in your product all of your customers belong to a team/org/account/workspace then you would create a tenant per team/org/account/workspace.

Tenants are primarily useful if you are a larger support team building a headless support portal or if you have support SLAs tied to different tiers of customers.

Tenants are created and set via the API.

Viewing your Tenants in Plain

Each Tenant has a Tenant page in Plain where you can add or see the following information:

• Tier

• External ID

• URL

• Support Volume (# of threads within the past 30 days)

• Individual customers

• Open support requests

You can also favorite a Company so that it always appears in your lefthand sidebar.