Knowledge Base

Plain's Knowledge Base turns help articles into a living part of your support workflow. Create articles effortlessly from answers to support requests, edit with a powerful WISIWYG editor and Edit with AI features, and publish instantly.

Key features

A single home for all of your help articles

• Set up your Help Center's access settings from General.

• Create articles from a powerful WYSIWYG editor with support for structured formatting

• Group articles into categories and rearrange content with drag and drop

AI-powered article generation

• Use AI to generate articles from great customer replies so that knowledge becomes reusable content

• Improve article consistency and clarity with Edit with AI

Set up your Knowledge Base

You can create new articles and organize them into groups from the Help Center sidebar.

• Drag and drop to manage article order and group structure.

• Easily nest articles under groups to build clear navigation for your customers.

• Once your article is ready, change the status from Draft to Published and click Save. Your article will instantly go live in your Help Center.

Edit with AI

Refine your articles effortlessly using AI. When you hover over any section of your article, click the ✨ icon to choose an editing action:

• Tidy up – Clean up awkward phrasing

• Shorten – Make text more concise

• Expand on this – Add more detail or context

• Simplify – Use more accessible language

• Fix spelling and grammar – Correct typos and errors

• Fix tone – Adjust tone to match your brand

You can also enter a custom prompt to make more tailored changes.

Formatting options

We support a wide range of formatting to help you create rich, informative articles:

• Headings (H1-3)

• Basic text formatting (bold, italic, strikethrough etc.)

• Links

• Lists

• Quotes

• Custom HTML for embeds/iframes etc.

• Images

• Code blocks with syntax highlighting:

function doThing() {
  console.log('hello world');
}

• Callouts