Events

Get the full picture of what happened and why straight in Plain.

Events are a powerful API feature of Plain that allows you to log key events to Plain, providing more context while you are helping a customer.

When you create an event in Plain, you can specify the content of the event using a simple GraphQL request and our UI Components.

When a customer gets in touch, you will see the events you created on the thread’s timeline, along with all other messages and activity.

Some examples of use-cases for events include:

Keeping track of key account activity, such as upgrading plans, inviting team members, or changing sensitive settings in your product.
Logging errors or potential issues that your customers encounter (e.g., someone experiences an unexpected error while using your product).
Logging key events in your own systems, such as changes to feature flags or releases.