Integrations Overview

Plain integrates with the tools modern B2B support teams rely on – from CRMs and issue trackers to incident management platforms and historical data importers. These integrations are designed to help you provide fast, context-rich support without switching tabs.

CRM Integrations: Customer & Account Context

Plain's CRM integrations bring account-level context directly into the support experience.

Automatically sync contacts as customers and accounts as tenants and ensures support teams see account ownership, relationships, and tier at a glance.

These integrations are one-way and non-destructive: they enrich Plain with CRM data but preserve any edits made within Plain.

Importers: Historical Data Migration

Plain makes it easy to migrate from a legacy help desk and bring your support history with you. Import your past conversations, contacts, tags, and internal notes to Plain seamlessly.

These importers ensure continuity by carrying over your past data and syncing any new activity until you're fully moved over.

Issue Tracker Integrations: Logging Customer Feedback

Stay tightly aligned with product by turning support signals into structured feedback via Plain's issue tracker integrations. Log bug reports and feature requests and receive a nudge to update customers when issues are resolved.

Incident Management: Support During Firefighting

Coordinate with engineering during incidents, while keeping customers in the loop. Create and link incidents to incoming support requests and communicate with customers when incidents are resolved.