Top issues

Top issues give you a clear view of which features matter most to your customers. It connects your support requests to your product backlog, helping you make better, data-informed decisions. You can find top issues in the left-hand sidebar of the Insights area of your Plain workspace.

How top issues work

On the top issues page, you'll see:

• All linked issues from your issue tracker (i.e. Linear, JIRA), ranked by the number of related support requests

• Customer tier breakdowns, so you can weigh the impact across segments

• Linked companies, to see who’s asking for what

Click on any issue to dig deeper. You'll get:

• A full list of customers who have requested the feature

• Support request breakdown by tier

• All related conversation threads that reference the issue