Duckie
The Duckie integration help B2B SaaS support teams resolve technical tickets faster by connecting to your existing tools and knowledge sources.
Capabilities
Capability | Supported |
|---|---|
Knowledge Source | ✗ |
Deployment Trigger | ✓ Respond to threads |
Tool Actions | ✓ Reply, update status, add labels |
How to set it up
Step 1: Get API Credentials
Go to your Plain workspace settings.
Navigate to API Keys.
Create a new API key with full permissions.
Copy the Workspace ID and API Key.
Step 2: Connect in Duckie
Go to Settings → Connections in Duckie.
Find Plain and click Connect.
Enter your details:
Workspace ID: Your Plain workspace ID
API Key: The key you created
Click Connect.
Step 3: Using as a Deployment Trigger
Deploy an agent to respond to Plain threads:
Go to Deploy
Click Create Deployment
Select your agent
Choose Plain as the trigger
Configure events:
New thread — When a customer starts a conversation
Customer reply — When a customer responds
Available Tools
Tool | Description |
|---|---|
| Send a reply to the thread |
| Add a label to the thread |
| Update thread status |
| Get customer information |
Check out Duckie's Plain integration docs for full setup instructions.
For a general overview of how AI agents work in Plain (machine users, webhooks, agent status), see Using your own agent.