BCC email addresses
If you want to keep a record of all the emails your team send to customers, you can set up BCC email addresses.
How it works
When you configure BCC email addresses in your workspace's Email Settings, we'll automatically include them in the BCC field of every outgoing message to at least one customer. This ensures you always have a copy of sent communications, without impacting your communication with your customers.
This applies to all emails sent from your workspace members to customers. We will not add the BCC email addresses to system notifications. You can use up to five different email addresses. You cannot use any of your existing support or alternate email addresses as a BCC email address.
Why is this useful
You could use this feature in order to maintain an archive of all customer communications for compliance or auditing purposes. You could also feed all outbound emails to an external system, like a CRM.