Receiving emails
To centralize your support emails in Plain, you’ll need to forward messages from your support address (like help@yourcompany.com) to your Plain workspace’s inbound address. Once set up, every customer email will appear in Plain as a thread – complete with structured workflows, assignments, and SLAs.
What you’ll need
Your support email address (e.g.
support@yourcompany.com)Your Plain inbound email address (e.g.
yourteam@inbound.postmark.app)Admin access to your company’s email provider or domain registrar
You can find your inbound email address in Settings → Email in your Plain workspace.
Setting up forwarding from Gmail to Plain:
1. Go to Gmail routing configuration
Open this link in your Admin Console.
2. Add a new rule
Click “CONFIGURE” or “ADD ANOTHER RULE” under Default routing.
3. Set the recipient
Choose Single recipient
Enter your support email (e.g.
support@yourcompany.com)
4. Change the envelope recipient
Check the box labeled Change envelope recipient.
5. Replace the recipient
Choose Replace recipient, and paste your Plain inbound email address (ending in @inbound.postmark.app).
6. Set who the rule applies to
Scroll further down, and select:
“Perform this action on non-recognised and recognised addresses.”
7. Click save
…And that’s it! 💅
If you already have other routing rules in place, make sure your Plain rule is listed first. Conflicting or lower-priority rules may interfere with email delivery.
If you don't use Google
No problem – forwarding can be set up through:
Your domain registrar (e.g. DNSimple, Namecheap)
Your email provider (e.g. Microsoft 365)
If you need help configuring this, get in touch – we’re happy to assist.
TLDR – clean routing, centralized support
Forwarding your support emails to Plain means:
No more shared inbox chaos
Full visibility over every customer message
One tool to rule all your support channels