Suggested responses
Suggested responses surface AI-generated draft replies directly in the composer using patterns from your past conversations and your documentation.
Suggested responses are only available on the Scale plan. Interested? Reach out to our team at sales@plain.com.
How it works
When a new support request comes in, Plain searches for similar past conversations. If a match is found, it drafts a suggested reply, directly visible in the composer and ready for review, edits, or sending.
If you’ve connected your knowledge sources, Plain also brings in relevant documentation to inform the suggestion. This ensures your answers reflect your latest features, policies, and troubleshooting steps.
Enabling suggested responses
Go to Settings → Plain AI
Toggle Suggested responses
Once enabled, suggestions will appear automatically in the composer whenever they’re available.
Team members who prefer not to see suggested responses can toggle their visibility using the icon button directly in the composer.
Make suggestions smarter with knowledge sources
To provide deeper and more accurate suggestions, connect your support documentation. Plain will index it and use it alongside past conversations to generate better replies.
This is especially powerful for B2B teams handling technical, policy-heavy, or product-specific issues. See our knowledge sources guide to get started.